Returns & Exchanges

All Shipping Returns Must Be Pre-Approved

Most items can be returned to Elohim Oils up to 30 days after purchase. For a full refund returned items must be New and Unused. If the product is damaged before use then please also follow the steps below, or we no longer sell the item you are returning please follow the steps below. Upon returning any items you agree to pay the return shipping costs.

To qualify, simply follow the steps below:

1. Fill out Our Contact Form Here and wait for further instructions.
2. Once we receive that from you, we will send you a return address & some return shipping information.

To ensure a reasonable receipt time, please allow us 7-10 business days from the time we receive your item to process your return. For your protection, we suggest all returns be sent back by a registered post. If you have simply changed your mind about the item that you have purchased, you (the customer) must pay all costs related to return shipping. Elohim Oils will cover return shipping charges for damaged/defective items and incorrect shipments.

Shipping premiums paid for shipping cannot be refunded. Since we cannot refund more than the purchase price of the item, all return shipments that Elohim Oils is responsible for must be pre-approved through our returns department.

After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, minus the return-shipping fee if applicable. We will issue a credit to the same credit card used to make the purchase. After 30 days refunds will not be offered.

Please make sure to include a brief statement of what was wrong with your order and what you would like us to do. If you would like to return the item, please indicate that. If you have additional comments or questions, we can be reached by email at info@elohimoils.com.au or fill our Contact Form Here.